Frequently Asked Questions
Welcome to the Raw Earth Crystals FAQ page! Here, we aim to answer your most common questions about our products, shipping, returns, and more. If you have any additional inquiries, please feel free to contact us!
What types of crystals do you sell?
At Raw Earth Crystals, we offer a diverse selection of crystals, including obelisks, lamps, spheres, hearts, towers and much more! We are continuously updating and improving our stock to bring you the latest and most unique pieces. Be sure to subscribe to our mailing list for early access to new arrivals and exclusive offers!
How can I choose the right crystal for me?
Choosing a crystal is a personal experience. Consider what qualities you are seeking, such as healing, protection or energy. You might also want to explore the metaphysical properties of different crystals to find one that resonates with you. Join our mailing list to get deeper information about the right crystal for you.
Check out our learning resources for more information.
Ordering and Payment
How do I place an order?
To place an order, browse our website and add items to your cart. Once you're ready, click on the cart icon and proceed to checkout. Follow the prompts to enter your shipping information and payment details.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. All transactions are secured and encrypted with SSL encryption for your peace of mind. None of your payment information is stored with us and is handled via 3rd party services.
Read about how we process your data on our privacy policy.
Shipping Information
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery can take anywhere from 3-7 business days for domestic orders.
Read our shipping policy for more information.
Do you ship internationally?
Yes, we offer international shipping! Please note that shipping times and costs may vary based on your location.
Read our shipping policy for more information.
Returns and Exchanges
What is your return policy?
We accept returns within 21 days of purchase. Items must be in their original condition, unused and in the original packaging. To initiate a return, please contact our customer service team for instructions.
Can I exchange a crystal?
Yes, exchanges are possible under our refund policy. Simply return the item you wish to exchange and once we receive it, you can place a new order for the desired item. Refunds will be issued if the criteria as stated by the refund policy is met.
Care and Handling
How should I care for my crystals?
Crystals should be handled gently and kept away from harsh chemicals. Cleanse them regularly using methods suitable for the specific type of crystal, such as smudging, sound or moonlight.
Learn about your crystal here.
Can I charge my crystals in sunlight?
Some crystals can be charged in sunlight, while others may fade or become damaged. It's best to research the specific needs of each crystal to determine the appropriate charging method.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at our contact us form on the website. We aim to respond within 24 hours.Thank you for choosing Raw Earth Crystals! We appreciate your interest and look forward to serving you. If you have any further questions, don’t hesitate to get in touch!